Frequently Asked Questions (FAQs)

All co-pays/cost shares will be in place and expected to be paid by the beneficiaries based on their status and TRICARE plan they are enrolled in.

Beneficiaries will still be able to receive their prescriptions at the 92d Medical Group; however, medication renewals, medication adjustments, and new medications will need to have an off-base provider update your prescription. Off-base providers can send the prescription to the 92 MDG pharmacy via GENESIS or patients can hand-carry a script to the 92 MDG Pharmacy. Patients can also request the off-base providers send the script to an off-base location. To check co-pay costs, please visit TRICARE website at https://www.tricare.mil/Costs/Compare. Please be aware that wait times are expected to increase during this time.

The 92 MDG Release of Information Office will send medical records pertaining to the appointment to the referred location; no action needed on the patient.

Facilities in the network will forward your medical records to the 92 MDG Medical Records Office; no action needed on the patient.

To access your health records online, please visit https://patientportal.mhsgenesis.health.mil. With MHS GENESIS you can:

• Monitor your health information

• Update your patient profile
• Schedule medical and active duty dental appointments
• Exchange secure messages with your care team
• Request prescription renewals
• See laboratory and test results including COVID-19 test results

Call or visit your nearest urgent care facility if you have a non-life-threatening health issue. If you have a life-threatening health issue, call 911 immediately.

Call 911 immediately.

Call the Military Health System Nurse Advice Line to speak to a registered nurse about your health concern.

No.

No.