Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Disease Manager

Who We Serve

Disease Management is available to all enrolled adult beneficiaries with chronic conditions.

Education and Counseling

The Certified Diabetes Educator provides education and counseling to those individuals with diabetes and prediabetes to assist with self-management.

Our Goal

The goal of Disease Management is to ensure all beneficiaries are aware of recommended preventive health measures and assist with referrals for obtaining preventive screenings and reporting of results.

Healthy Lifestyle

Disease Management can review lab results and has an array of resources available for healthy lifestyle changes.

Contact Us

Phone

509-247-8171

Hours

Monday–Friday
7:30 a.m. to 4:30 p.m.
Closures

Closed the third Wednesday of every month from 11:30 a.m. to 4:30 p.m. for training.

Location

Building 9000, First Floor, Family Health Clinic

Don't forget to keep your family's information up to date in DEERS!