Getting Care

Appointments & Referrals

To make an appointment, log in to MHS GENESIS Patient Portal. (Scheduling on MHS GENESIS coming soon). Use Patient Portal to send a message to your provider or call the Central Appointment Desk.

Read the MHS GENESIS Brochure for more information.

For any care that your primary care manager does not provide, such as urgent, preventative, mental health, and specialty care, you will need a referral. Find out more about how to obtain the necessary referral and authorization.

Referrals

Referral Instructions:

  • If your PCM is referring you to specialty care, read our 92 MDG Referral Management Process Handout to guide you through what comes next.

  • Referrals are not required for Non-Active Duty beneficiaries to seek acute care at network Urgent Care Centers

Referral FAQ

Contact Us

Phone

Appointment Line
509-247-2361

COVID-19 Vaccine Walk-in Availability

Hours

Monday–Friday
7:30 a.m. to 4:00 p.m.

Vaccine Available

Pfizer

Who Qualifies

Beneficiaries Ages 12 and Up
Don't forget to keep your family's information up-to-date in DEERS.