Health Benefits Advisor
The TRICARE beneficiary advocate ensures health benefit information and assistance to access health care is available to all eligible beneficiaries. They also assist beneficiaries with debt collections and adverse credit ratings due to an unpaid TRICARE bills. Patients should never ignore a bill assuming TRICARE will handle it automatically. If a patient receives a bill, they must call the doctor’s office or hospital that issued the bill. Typically, the number is listed on the bill. If that does not resolve the bill, the patient should then call the TRICARE contractor, which is currently Health Net Federal Services in the West Region. If the bill is still not resolved, the patient may report to or call the Beneficiary Counseling & Assistance Coordinator or Debt Collections Assistance Officer for assistance.