The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.

If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit www.tricare.mil/shutdown

Patient Resources

Customer Service 

Patient Relations/Advocate 

Phone: Commercial 509-247-4108, DSN 657-4108

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer 

Phone Number: Commercial 509-247-4108, DSN 657-4108

About Us

We highly encourage our patients to report issues regarding their health care experience to the Patient Advocate located in the clinic, flight, or functional area where the issue occurred. This provides the personnel directly involved with that section's daily operations to correct the issue. If you are unable or unwilling to engage the Patient Advocate for that section, please contact our office.

Patients have the right to make recommendations, ask questions, or file grievances with the military treatment facility Patient Advocate.

Interactive Customer Evaluation (ICE) 

Contact Us

Hours

Monday – Friday
7:30 a.m. – 4:30 p.m.

Closed on federal holidays, certain Fairchild AFB closures, and the third Wednesday of each month, 11:30 a.m. – 4:30 p.m., for training.

Location

701 Hospital Loop, Suite 306
Fairchild AFB, WA 99011
Patient Advocate Location
Room 112
Don't forget to keep your family's information up to date in DEERS!