Patient Resources

Customer Service 

Patient Relations/Advocate 

Phone: Commercial 509-247-4108, DSN 657-4108

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer 

Phone Number: Commercial 509-247-4108, DSN 657-4108

About Us

We highly encourage our patients to report issues regarding their health care experience to the Patient Advocate located in the clinic, flight, or functional area where the issue occurred. This provides the personnel directly involved with that section's daily operations to correct the issue. If you are unable or unwilling to engage the Patient Advocate for that section, please contact our office.

Patients have the right to make recommendations, ask questions, or file grievances with the military treatment facility Patient Advocate.

Interactive Customer Evaluation (ICE) 

Contact Us


Monday – Friday
7:30 a.m. – 4:30 p.m.

Closed on federal holidays, certain Fairchild AFB closures, and the third Wednesday of each month, 11:30 a.m. – 4:30 p.m., for training.


701 Hospital Loop, Suite 306
Fairchild AFB, WA 99011
Patient Advocate Location
Room 112
Don't forget to keep your family's information up-to-date in DEERS.