Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Referral Management

We educate patients on how to use referrals issued by primary care managers and assists in resolving referral issues.
Referral Management FAQs

Contact Us

Phone

509-247-9487

Fax

509-247-2057

Hours

Monday–Friday
7:30 a.m. to 3:30 p.m.

Closures

Closed the third Wednesday of every month from 11:30 a.m. to 4:30 p.m. for training.

Location

Building 9000, Room 107

Don't forget to keep your family's information up to date in DEERS!