Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332.

Health Services

Patient Travel

Services Provided

We assist patients and non-medical attendants with the travel order and reimbursement process through the Defense Travel System.

Contact Us

Phone

509-247-3392 or 509-247-5520

Fax

509-247-5925

Hours

Monday–Friday
7:30 a.m. to 3:30 p.m.

Closures

Closed the third Wednesday of every month for training.

Location

Building 9000, Room 110B

Don't forget to keep your family's information up to date in DEERS!